Refund policy

Returns, Exchanges & Refunds

At AZAH Studio, we want you to feel confident about your purchase. Please review the following conditions before requesting an exchange or return.

Standard Exchange Window

Eligible items can be exchanged within 7 days of delivery. To start an exchange, please notify our team within 3 days of delivery. Our team will review your request and provide return instructions.

These time limits apply to our standard exchange service and do not limit your rights under applicable consumer law.

Eligible Exchanges

You may request an exchange if:

  • You need a different size of the same article, subject to stock availability.

  • You received the wrong item or a size different from the one ordered.

  • Your item arrived damaged, defective, or with missing accessories.

  • The item does not match the product description or your order.

For standard size exchanges, items must be unused, unwashed, unaltered, and returned with their original tags, packaging, and accessories. Please provide your order number, receipt, or other proof of purchase.

These condition requirements do not prevent claims concerning faults, damage, or missing items present when your order arrived.

Sale and Discounted Items

Sale and discounted items are not eligible for standard size or change-of-mind exchanges. This restriction does not affect rights relating to faulty, damaged, incorrectly supplied, or misdescribed goods, or any cancellation rights required by law.

For voluntary exchanges, if an item purchased at full price subsequently goes on sale, its exchange value will be the current sale price.

How to Request an Exchange or Report a Problem

Contact our team with your order number, the item name, and the reason for your request. For damaged, defective, incorrect, or incomplete orders, please include clear photographs where possible.

Email: info@azah.pk
WhatsApp: +92 309 9536145

Please contact us for return instructions before sending your parcel. We will confirm the return address and available exchange options.

Delivery Charges

Customers are responsible for return and replacement delivery charges for standard size exchanges.

For faulty, damaged, incorrect, or misdescribed goods, we will confirm the appropriate return arrangements and cover costs where required by applicable law.

Refunds

AZAH’s standard policy provides eligible exchanges without cash refunds. Refunds will be provided where required by applicable consumer law.

Where a refund is due, it will be issued to the original payment method, unless another method is agreed or required by law. We will confirm the refund amount and applicable processing timeframe. Your bank or payment provider may require additional time to display the payment.

UK and European Union Online Orders

Where UK or EU consumer cancellation rights apply, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after receiving your goods. You then have a further 14 days to send them back.

Exceptions may apply to personalised or custom-made items. These exceptions do not remove your rights concerning faulty or misdescribed goods.

Eligible cancellation refunds include the standard outbound delivery charge. Additional charges for premium delivery are not refundable. Customers pay return postage for change-of-mind cancellations unless we agree otherwise or the law requires otherwise.

We will issue the refund within 14 days of receiving your cancellation notice, but may withhold it until we receive the goods or evidence that you have sent them back, whichever occurs first.

Your Consumer Rights

Nothing in this policy excludes or limits your rights under applicable consumer protection law. Where the law provides different deadlines, remedies, or cancellation rights, those rights take precedence over our standard policy.