FAQ'S

Orders & Payments

What payment methods do you accept?We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer [Buy Now, Pay Later service, e.g., Afterpay/Klarna] for installment payments. Can I modify or cancel my order after placing it?We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact our support team at [Email Address] within [Timeframe, e.g., 2 hours] of placing it. Once an order has been processed by our warehouse, it cannot be modified. Where is my order confirmation?You should receive an order confirmation email within minutes of placing your order. If you don't see it, please check your spam or promotions folder. If it’s still missing, reach out to us with your full name and the shipping address used. How can I track my order?Once your order ships, you will receive a shipping confirmation email containing a tracking link. You can also track your order directly on our website by logging into your account and viewing your order history.

Shipping & Delivery

Where do you ship?We currently ship to [Countries/Regions, e.g., the US, Canada, and select international countries]. For a full list of international shipping destinations, please visit our Shipping Policy page. How much does shipping cost?Standard shipping is [Price] and express shipping is [Price]. We offer free standard shipping on all domestic orders over [Amount, e.g., $100]. International shipping rates are calculated at checkout based on the destination and weight of the package. How long will it take to receive my order?

  • Standard Shipping: [e.g., 3-7 business days]
  • Express Shipping: [e.g., 1-2 business days]
  • International Shipping: [e.g., 7-14 business days, depending on customs]Please note that processing takes [e.g., 1-2 business days] before your order leaves our warehouse.

Will I have to pay international taxes and duties?For international orders, duties and taxes are [calculated at checkout / the responsibility of the customer upon delivery], depending on your country's customs policies.

Returns & Exchanges

What is your return policy?We gladly accept returns of unworn, unwashed, and undamaged items with all original tags attached within [e.g., 30 days] of the delivery date. Final sale items, intimate apparel, and gift cards are not eligible for return. How do I start a return or exchange?To initiate a return or exchange, please visit our [Returns Portal Link]. Enter your order number and the email address used at checkout to generate a prepaid return shipping label. Is return shipping free?[Option A: We provide free return shipping on all domestic orders.][Option B: A flat fee of $X will be deducted from your refund to cover the cost of the return shipping label. Exchanges and store credit returns are free of charge.] When will I receive my refund?Once our warehouse receives and inspects your return, please allow [e.g., 5-7 business days] for your refund to be processed. The funds will be issued back to your original payment method and may take an additional 3-5 business days to appear on your bank statement.

Product, Sizing & Care

How do I know what size to order?You can find our comprehensive Size Guide on every product page, just above the size selection dropdown. We include exact garment measurements and sizing recommendations. If a specific item runs small or large, we will note it in the product description. How should I care for my garments?To ensure your pieces last as long as possible, we recommend checking the care label inside each garment. As a general rule, washing in cold water with similar colors and laying flat to dry is the best way to preserve the fabric, fit, and color of our clothing. The item I want is out of stock. Will it come back?We frequently restock our core styles! If a specific size or color is sold out, click the "Notify Me When Available" button on the product page to receive an email alert as soon as it is back in stock.